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Manufacturer of Pressure Sensitive Labels
Background
The firm is a family-owned manufacturer of screen-printed pressure sensitive labels
and decals. At certification
sales were $5.2 million and employment was 91.
Assistance Provided
The recovery strategy focused on leading-edge technologies since success in this
industry is driven by new, sophisticated technologies being introduced and
produced. For this firm to remain competitive in the industry, it too had to
be developer, leader, and marketer of advancing technologies. Specifically,
management realized the need for new skills and tools to keep them on the
leading edge, as well as the need for new product development.
The organization development strategy embraced by the firm, recommended the
management team be trained in essential management/leadership skills, policies,
and procedures. Specifically, skills in decision-making, conflict management,
problem solving, negotiating, and overall business skills. Implementation
assistance on Total Quality Management techniques was also provided.
Project Results
The project provided an opportunity for the managers to learn the skills
required to manage their areas effectively. During the in-depth training
sessions, two of the six managers realized their skills and expertise could best
be utilized in other areas of the business. The training uncovered a need for a
top-level manufacturing/operations executive. A search ensued and a new vice president of
manufacturing operations was hired.
This project was also instrumental in fostering a stronger proactive partnership
within the management team, which is now working as a cohesive group with common
goals. Another impressive result from this development training is the
partnerships the firm has developed and nurtured over the past 12-18 months that
have translated to almost one-million-dollars in new sales.
The outcomes of this project have exceeded management’s expectations. Tangible
results include the addition of new fulltime employees, investment in new
capital equipment, and construction of an addition to the firm’s present
facility. Most importantly, sales have increased over 18.5 percent and
employment has increased 33.3 percent.
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